Shipping policy
Euzo Health Shipping Policy
Effective date: September 9, 2026
Shipping Options and Rates
We offer the following shipping options:
- Orders under $69: $5.99 standard USPS shipping.
- Orders from $69 through $199.99: Free standard USPS shipping. Expedited two- to three-business-day shipping may be selected for $5.99.
- Orders of $200 or more: Free expedited two- to three-business-day shipping.
Order thresholds are calculated after discounts and before taxes and shipping charges. Shipping methods, carriers, rates, and delivery estimates may vary based on the destination and may change when necessary.
Expedited delivery estimates apply after the order has been processed and shipped. They are estimates, not guarantees.
Processing and Delivery Times
Our goal is to process and ship orders within two business days after receipt. Orders are not processed or shipped on weekends or company-observed holidays.
After an order ships, standard delivery generally requires an additional one to five business days, depending on the destination, carrier, and shipping method selected. Carrier delays, severe weather, holidays, address issues, and other circumstances outside Euzo Health's control may affect delivery.
Tracking information will be provided when available. Please allow time for the carrier's tracking system to update after receiving a shipping confirmation.
Order Changes and Cancellations
We begin processing orders quickly, so please contact us immediately if you need to correct or cancel an order. Call 321-352-6696 or email hello@euzohealth.com. We will make every reasonable effort to help before fulfillment begins, but changes and cancellations are not guaranteed.
Orders may be cancelled before shipment only if fulfillment has not begun. If payment has already been processed and the order is cancelled and refunded before shipment, a 5% cancellation fee will be deducted from the refund.
Once an order has shipped, it cannot be changed or cancelled and will be subject to the Euzo Health Satisfaction Guarantee and Return Policy.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout. If an order has not yet been processed, we will make every reasonable effort to correct an address after being contacted.
If an order has already shipped to the address provided during checkout, Euzo Health cannot redirect or replace it without charge. If the carrier returns the order to us because of an incorrect, incomplete, or undeliverable address, we will contact you after receiving it. Additional shipping charges may apply to resend the order. Any refund requested instead of reshipment will be handled under our Standard Return Policy.
Damaged, Defective, Incorrect, or Missing Products
Please inspect your order after delivery. If a product arrives damaged or defective, if you receive an incorrect product, or if an item is missing from your shipment, contact Euzo Health within 30 days of delivery at 321-352-6696 or hello@euzohealth.com.
We will review the issue and arrange an appropriate replacement or refund. Approved claims involving damaged, defective, incorrect, or missing products will not be subject to restocking fees or return shipping charges. We may request photographs of the product, packaging, shipping label, or other information needed to verify the issue. Please retain the product and packaging until we provide instructions.
Lost or Delayed Shipments
If tracking shows that your shipment is delayed, please allow the carrier a reasonable opportunity to complete delivery. If tracking shows delivery but you cannot locate the package, check the delivery area, household members, neighbors, and any location identified in the tracking details before contacting us.
Contact Euzo Health if the package remains missing. We will help review the tracking information and, when appropriate, initiate a carrier inquiry. Replacement or refund eligibility will depend on the circumstances and the results of the carrier's investigation.
Shipping Destinations
Euzo Health ships only within the United States and to supported U.S. destinations. We currently accept eligible orders for:
- The 50 United States;
- Puerto Rico and the U.S. Virgin Islands;
- Domestic P.O. boxes; and
- APO/FPO military addresses.
Available shipping methods and delivery times may vary by destination. Expedited shipping may not be available for P.O. boxes, U.S. territories, or APO/FPO addresses.
For customer protection and fraud prevention, we may decline or delay an order if we cannot verify the billing, payment, or shipping information.
Satisfaction Guarantee and Standard Returns
Our Satisfaction Guarantee applies to a customer's first purchase of each Euzo Health product, including an initial multi-bottle purchase, a product purchased during a sale or promotion, or the first order of a subscription. Customers must contact Euzo Health within 30 days of delivery. When we request a return under the Satisfaction Guarantee, Euzo Health will provide a prepaid return shipping label. Satisfaction Guarantee returns are not subject to restocking or return shipping fees. Original shipping charges, if any, are non-refundable.
Subsequent purchases and recurring subscription orders are governed by our Standard Return Policy. Eligible products must be unopened and unused, and the customer must contact Euzo Health within 30 days of delivery. Standard returns are subject to a 10% restocking fee, original shipping charges, return shipping charges, and the retail value of complimentary or incentive products unless those products are also returned unopened and unused.
Complete terms and eligibility requirements are provided in the Euzo Health Satisfaction Guarantee and Return Policy. If this Shipping Policy conflicts with that policy, the Satisfaction Guarantee and Return Policy controls.
Return Procedure
Do not send a product back without first contacting Euzo Health and receiving return authorization and instructions.
To request a refund or return, contact us within 30 days of delivery at 321-352-6696 or hello@euzohealth.com. Please provide your name, order number, the product involved, and the reason for the request.
If Euzo Health issues a Return Merchandise Authorization number, include that number with the return as instructed. Authorized returns must:
- Be securely packaged, preferably in the original shipping box;
- Include the original invoice or order number;
- Include all products and promotional items required under the applicable policy; and
- Be returned in the condition required by the applicable policy.
Returns sent without authorization, sent to an address other than the address provided in our instructions, or sent cash-on-delivery may be refused.
Refund Processing
Refunds are issued to the original payment method after the return is received, inspected, and verified as eligible.
Please allow Euzo Health up to 10 business days to process an approved refund. Your financial institution may require additional time to post the refund to your account.
Customer Care
For questions about an order, shipping, or returns, contact the Euzo Health Customer Care team:
- Telephone: 321-352-6696
- Email: hello@euzohealth.com
- Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding company-observed holidays
Information about how Euzo Health collects, uses, and discloses personal information is available in our Privacy Policy.