Refund policy
Euzo Health Satisfaction Guarantee
We want you to feel confident trying Euzo Health. If you are not satisfied with a product purchased directly from us, please contact Euzo Health within 30 days of delivery. We will work with you to make it right.
Our Satisfaction Guarantee applies to your first purchase of each Euzo Health product, whether purchased individually, as part of a multi-bottle package, during a sale or promotion, or as the first order of a subscription. For example, if your first purchase is a three-bottle package and you try the product but are not satisfied, the package may qualify for a refund under this guarantee.
Euzo Health will provide a prepaid return shipping label if we ask you to return any remaining product or packaging. Returns made under the Satisfaction Guarantee are not subject to restocking or return shipping fees. Original shipping charges, if any, are non-refundable.
The Satisfaction Guarantee applies only to the first purchase of a particular product. Subsequent purchases and recurring subscription orders are covered by our Standard Return Policy and may be subject to restocking, handling, and shipping fees.
Standard Return Policy for Unopened Products
Unopened and unused products purchased directly through EuzoHealth.com may be returned if the customer contacts Euzo Health within 30 days of delivery.
This return policy also applies to unopened and unused recurring subscription orders that are not eligible for the first-purchase Satisfaction Guarantee.
Approved refunds will include the product purchase price, less:
- A 10% restocking fee;
- Original shipping charges;
- Return shipping charges; and
- The retail value of any complimentary or incentive products received with the purchase, unless those items are also returned unopened and unused.
Orders returned under this policy must be returned in full and include all unopened and unused products from the order. This return policy does not apply to opened or used products, sale items, promotional purchases, display items, business supplies, starter kits, or products damaged through abuse, misuse, or improper storage.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact Euzo Health within 30 days of delivery. We will arrange for an appropriate replacement or refund.
Approved claims involving damaged, defective, or incorrect products will not be subject to restocking fees or return shipping charges. We may request photographs or other information to help us verify the issue. Please retain the product and its original packaging until we provide further instructions.
Order Cancellations
Orders may be cancelled before shipment if fulfillment has not yet begun. If payment has already been processed, a 5% cancellation fee will be deducted from the refund.
Once an order has shipped, it cannot be cancelled and will be subject to the applicable return terms described above.
How to Request a Refund or Return
To request a refund or begin a return, contact Euzo Health within 30 days of delivery at 321-352-6696 or hello@euzohealth.com. We will review your request and provide return instructions when applicable.
Do not send products back without first receiving return authorization and instructions from Euzo Health. Authorized returns must:
- Be securely packaged, preferably in the original shipping box;
- Include the original invoice or order number;
- Include all products and promotional items required under this policy; and
- Be received in the condition required by the applicable return terms.
Refund Processing
Refunds will be issued to the original payment method after the returned package has been received, inspected, and verified as eligible under this policy.
Please allow Euzo Health up to 10 business days to process an approved refund. Additional time may be required for the refund to appear in your account, depending on your financial institution.
Euzo Health reserves the right to deny a refund or return that does not meet the requirements of this policy.